Refund policy

Refund Policy

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Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights apply to all items, including sale items and custom-made items. Nothing in this policy limits them. The rest of this policy covers change of mind returns.

Change of mind returns
Our change of mind policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a change of mind refund or exchange.

To be eligible for a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from change of mind returns. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional items we do not accept for change of mind returns:

Custom Items - It is important to remember that a custom item is made to order, to specifications given by you. The product you receive, however, is our best interpretation of these instructions, and as such may not be exactly how you imagined it. Because custom items, including custom-made belts, are made to your specifications, we do not accept change of mind returns on them. If a custom item is faulty or not as described, your Australian Consumer Law rights still apply.
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

For change of mind returns, there are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@anvilstrengthco.com

Sale items (if applicable)
Sale items are not eligible for change of mind refunds. If a sale item is faulty, you have the same rights to a repair, replacement or refund as you do for a regular priced item.

Exchanges (if applicable)
If your item is faulty or damaged, we will repair, replace or refund it in line with the Australian Consumer Law. If you need to exchange it for the same item, send us an email at admin@anvilstrengthco.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email admin@anvilstrengthco.com.

For change of mind returns, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a change of mind refund, the cost of return shipping will be deducted from your refund. If your item is faulty, contact us first and we will arrange the return in line with the Australian Consumer Law.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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